ladydouji | Entries tagged with rant

Ugh, today is not my day. Went into work for overtime as we've been busy(system upgrades and changes last weekend) It was busy, people were annoyed and even that wouldn't have been so bad if it wasn't for two callers.

First guy needed help with his enrollment, he had called yesterday but information was missing from our system so that had to be updated. A rep got a hold of who needs to do the updating and afterwards told the customer to try again today. Customer tried to do the enrollment but it didn't work so he called in again. I verified him and started doing the enrollment, he then got obsessed with why didn't the rep he speak with yesterday do the enrollment. Now I really don't know why the rep didn't enroll him(I think the rep could have) but as I'm not sure exactly which department he was speaking with and I don't know the details of the call I wasn't going to try and second-guess the actions of another employee. Which is what I told the customer although filtered through workspeak of "I can't really comment on a previous call as I don't have all the details" Remember what I said about obsessed? He just kept asking the same damn question of why the rep didn't enroll him and why was I giving him a hard time by not answering his question, and this went on for five minutes while he threatened to get a supervisor(I imediately offered to transfer him when he brought it up. he refused) He finally let me do the enrollment(while still saying he was going to get his answer from a supervisor, and i again offered to transfer him, he refused again saying he was going to call back) *headdesk*

Then came the scamming asshole. He called up saying he had been transfered to me by mistake and needed to be transfered to a telephone number which he gave him me and insisted I read it back to him to make sure I had it correctly(at this point warning bells are going off in my head as tycpically customers can't tell if they've reach the right department or not, and if he had the number why didn't he call it directly himself) SO I call and I get some spanish intro but there's nothing identifying it as chase so I disconnect that line and look in our phone directory and the number isn't there. SO I got back to the caller explaining that I can not identify the number as a Chase number and if he'll tell me the department he's looking for I'll get the correct number for him. He starts getting pissed calling me prejudiced because it had a spanish intro, I explain again that I could not identify the number as a chase number and he starts cussing calling me a "Stupid fucking bitch slut whore" I cut him off saying that he needs to stop or I'll disconnect the call, we end up going back and forth of him demanding I transfer him to the number and me saying it wasn't a valid chase number and asking for the department he needed. Finally he went off again calling me "Fucking bitch. I hope you fuck your mother with every bre....." and tht's where I disconnected. Damn stupid rule that we have to give a warning before disconnecting on abusive customers I so should have hung up on him during the first string of curses but couldn't because of that stupid ass rule.

So now I'm pissy and whiney(damn hormones+stress= RARGH) and seriously want to break something or have a pint of ice-cream for dinner(not going to, but I really really want to)

ETA. Well after a dinner of sushi and ice cream I feel much better, oh an Debbie the brandy beans are back in stores I picked up a box today.

Son of ETA: This Sunday I'm hitting Renfest again for the final day if anyone is interested in going with me let me know.

Current Mood: aggravated

Well last night I sent my mother a reply

my email

">I'm sorry, maybe I should have been forceful when you first started bring
>up the idea of Carolyn going but I don't want Carolyn going and I never
>did. I feel that she is too young. Also Mom I would love to have an adult
>relationship with you, however I don't feel that I can have that if you
>keep bringing along and extra little person. I don't feel that I can have
>that if you keep bringing along and extra little person on outings where
>she is neither welcomed by all parties nor appropiate to the occassion.
>
>If you honestly feel that you can't enjoy the show without bringing Carolyn
>along I do have a friend interested in going and yes I will buy your ticket
>off of you and it won't go to waste."

And this was the response ""Ok that's fine- You and Your frineds can buy the two tickets so they will
not go to waste-""

My brother doesn't think my Mom care for Carolyn more then me, but I don't know what else I'm supposed to think when she does stuff like this. Or insist on bring Carolyn along where she's not needed(car shopping or here or does things like this My mom may not say it, but her actions make it clear that she doesn't value her time or relationship with me. and I'm tired of being the one to reach out and try to do things with her.

So again, any of my Houston friends interested in seeing Cats this weekend and then joining me in a night of boozing?

And the shit has hit the fan. My mom has gotten word that Carolyn is not very welcome at the show. and I had this in my inbox when I came home from work,
"I'm really p!ssed about this I invited Debbie and Carolyn so we all could go
to Cats- have talked to Carolyn about going to the show- and now she doesn't
want to take carolyn after I paid over $50 dollars a ticket. I even asked
her before I bought the tickets. If i couls sell all the tickets for what I
paid for them I;m so mad right now I would.
Maybe because I have taken Carolyn to shows I believe this in one that she
is capable of enjoying.
If you and Debbie what to pay me for mine and Carolyn's tickets- Ok go with
out us."

I probably should have been forceful when I voiced my concern about Carolyn being too young for the show(not to mention I'm not a kid person and just didn't want her there, and I'm tired of my mom dragging Carolyn to places she's not appropiate, like oh car shopping)
But I tried to be nice and polite about it and she ignored me. I'm sending a response hoping that she calms down. I just hate how hard it is for me to spend time with my mother. I had fun with her when I took her to see Wicked for her birthday, but I get the feeling if I hadn't been the one buying the tickets she would have insisted on bringing Carolyn along too. Damnit all I want is an adult relationship with my mother. I do not want our outings to be Mom parading around showing off her granddaughter with me as Carolyn's caretaker.

I have a feeling that a lot of things are going to come to a head this weekend and there's going to be a lot of screaming, promptly followed by me having a good cry and lotsa booze.

I think my brother needs to go back to the doctor, they apparently forgot his spine.

If you recall a month ago here I talked about seeing the musical Cats(for my birthday) and my 5 year old neice being both too young for the show and not particulately welcomed by me. Well today I had a message from Debbie, who let me know Larry had insisted on talking to mom about the show and Carolyn not going. Instead of pulling his parental right and saying Carylyn's too young she's not going. He whiffled, saying that I didn't want Carolyn there. My mother's response was that I would just deal with it, because she had already bought the tickets(Debbie wanted to give my mom enough notice so we could find some-one else to use the tickets)

So right now my mother is still expecting to take Carolyn even though she knows that I don't want Carolyn there(and my mother knew this, she knows I am not a kid person and that I thought Carolyn was too young) and Debbie is pissed because my mother manipulated Carolyn into saying she wanted to go(even through all Debbit's warnings of punishment, and the shear length of the show, and Debbie knows her daughter well enough to know when she's being manipulated)

So now Debbie(and man did she tell off Larry for not sticking with the plan and canceling Carolyn's involvement) plans on disappearing with Carolyn making them unavailable to go, but my mother did already spend money on tickets for all of us, and now there's extra. So any of my Houston friends want to see a matine of Cats this Saturday? It's at 2pm.

Current Mood: aggravated

So I'm moving over to online banking, and I've have some of the worse training EVER! No access to any of the systems we're using. No training on some systems at all becuase it's supposedly going away in two weeks. No side-by-sides with experienced bankers to see how calls flow. And to make thing worse, last week they started "systems enhancements" to the website, and there's been many many technical issues because of it. So our call volume is crazy, and because they people on the phones me and the other trainies have been put on the phones. SO guess how my days have been? Come-one guess.

So far I'm planning to make a pitcher of margarita friday night. Maybe buy some ice-cream, rent some cheesy movies. Any of my friends in Houston interested in joining me?

Current Mood: stressed

So last week I finally got to see a dentist after months of trying to find one that didn't give me a hard time about my insurance. I got a deep cleaning, and an appointment for today to deal with one really bad cavity.

So today I got up, used a can of fix-a-flat on one of my tires which had gotten a nail in it something in the past couple days intending to hit discount tire co after my appointment, fortunately there was one in walking distance of the dentist office. Ended having to get the tire replaced, but better then having a blowout.

Well it was time for my appointment, the dentist shot me full of novacaine, and then diappeared while I sat and watched The Wedding Planner shudder She finally came back when feeling was returning to my mouth. Fortunately she numbed me up again before drilling, and got to work(finally) and then came the dreaded words "you need a root canal" Which she has to refer me to another dentist to do before they can do the crown. So now I have a temp filling, and two prescrptions for antibiotics and pain killers.

My manager fucked up my paycheck and now it's about 230.00 dollars short. I don't know what's going on in her head, but she just doesn't seem to get that I was supposed to start getting the 10% shift differential in March when I went to the 12:15 to 9pm shift. Hell at first she didn't even that I was supposed to be getting shift differential at all(as discussed here) She finally fixed it so I'll get it in the future and retro it from April 1 to now, but that still leaves me shorted for March. Add in I was counting at the reto pay counteracting them taking back the mistaken overtime leaving out the March shiff diff does a big blow to my budget for the next 3 weeks.

Current Mood: pissed off

Good news on the Celga front, they've admitted the error and have credited me back the money they charged. Unfortunately they already sent off the calender, which means it'll be appearing on my doorstep instead of some poor person who ordered it. When it comes they want me to send it either back to Japan or to the owner(they said they'll reimburse me)

Also did a little playing around on the irs.gov withholding calcuator. If I estimated my income correctly I can alter my W-4 to increase my take-home pay by 50$ per check and when next years takes come in any refund due or amount owed would be less than 25$. SO naturally I'm gonna take the risk and sock that money into my savings every 2 weeks.

Whenever I want to buy something off of Yahoo Auctions Japan I use Celga. I haven't been doing any ordering recently(last time was way way back in June 2004 for an auctions I ended up losing) Recently there was a gorgeous Shuten cel up, so I placed a bid. They require a deposit and said that I owed them 30$ ooohkaayy I thought I had paid them off. I didn't think much of it at the time, as I lost emails last year when I went to my new computer, just paid the balance and my deposit. Sadly I didn't win the Shuten cel and just left the deposit with celga incase I saw something later. Yesterday I got a billing invoice saying I had been charged 15 dollars shipping invoice. WTF!!! I checked the invoice and found it was for shipping a Star Ocean EX 2002 calender. Which I had never bid on and certainly do not want. So now i'm trying to get Celga to credit back the 15$ and show me every charge they've made to me. Years I go without problems and now this.

Current Mood: annoyed

Last week I requested Sunday the 27th off, partly because of kamikaze-con this weekend, and later learned my grandfather was in town. As of the end of my shift on Friday. my request was still on a waiting list pending approval and my regularly schedule day off is saturday and no way to find out if I'm approved off except at a desk in the call center. So I don't know if i'm working Sunday or not, and I would prefer not to go in at 12:15 on sunday and find out then that I don't have to be there. >_< Since I have to drive past work to get anywhere I'm thinking of just running in really quick on my way to the con, checking and if it's still pending ask my manager or some-one for help because it's utterly stupid that I have to go in on my day off to see if my extra day off was approved.

Also did a quick run out to my parents for a brief visit with my grandpa, and show off my car. Hoping I get to see him again before he heads back to Ohio.