(no subject)

[ladydouji]

Ugh, today is not my day. Went into work for overtime as we've been busy(system upgrades and changes last weekend) It was busy, people were annoyed and even that wouldn't have been so bad if it wasn't for two callers.

First guy needed help with his enrollment, he had called yesterday but information was missing from our system so that had to be updated. A rep got a hold of who needs to do the updating and afterwards told the customer to try again today. Customer tried to do the enrollment but it didn't work so he called in again. I verified him and started doing the enrollment, he then got obsessed with why didn't the rep he speak with yesterday do the enrollment. Now I really don't know why the rep didn't enroll him(I think the rep could have) but as I'm not sure exactly which department he was speaking with and I don't know the details of the call I wasn't going to try and second-guess the actions of another employee. Which is what I told the customer although filtered through workspeak of "I can't really comment on a previous call as I don't have all the details" Remember what I said about obsessed? He just kept asking the same damn question of why the rep didn't enroll him and why was I giving him a hard time by not answering his question, and this went on for five minutes while he threatened to get a supervisor(I imediately offered to transfer him when he brought it up. he refused) He finally let me do the enrollment(while still saying he was going to get his answer from a supervisor, and i again offered to transfer him, he refused again saying he was going to call back) *headdesk*

Then came the scamming asshole. He called up saying he had been transfered to me by mistake and needed to be transfered to a telephone number which he gave him me and insisted I read it back to him to make sure I had it correctly(at this point warning bells are going off in my head as tycpically customers can't tell if they've reach the right department or not, and if he had the number why didn't he call it directly himself) SO I call and I get some spanish intro but there's nothing identifying it as chase so I disconnect that line and look in our phone directory and the number isn't there. SO I got back to the caller explaining that I can not identify the number as a Chase number and if he'll tell me the department he's looking for I'll get the correct number for him. He starts getting pissed calling me prejudiced because it had a spanish intro, I explain again that I could not identify the number as a chase number and he starts cussing calling me a "Stupid fucking bitch slut whore" I cut him off saying that he needs to stop or I'll disconnect the call, we end up going back and forth of him demanding I transfer him to the number and me saying it wasn't a valid chase number and asking for the department he needed. Finally he went off again calling me "Fucking bitch. I hope you fuck your mother with every bre....." and tht's where I disconnected. Damn stupid rule that we have to give a warning before disconnecting on abusive customers I so should have hung up on him during the first string of curses but couldn't because of that stupid ass rule.

So now I'm pissy and whiney(damn hormones+stress= RARGH) and seriously want to break something or have a pint of ice-cream for dinner(not going to, but I really really want to)


ETA. Well after a dinner of sushi and ice cream I feel much better, oh an Debbie the brandy beans are back in stores I picked up a box today.

Son of ETA: This Sunday I'm hitting Renfest again for the final day if anyone is interested in going with me let me know.

Comments

Warm the air

[jinkamoo.livejournal.com]

Working any kind of telephone line (especially help lines) is a strenuous job that doesn't get enough credit. Kudos to you for still being sane and cheery at the end of the day. When I worked at a doctor's office, I got 5th avenue crazies in pain threatening to kill my mom because I couldn't interpret MRI scans for them. Tough breaks. But because we were a private company and didn't have corporate image to maintain, I was allowed to disconnect at the first sign of unwarranted, inappropriate insult. Insults and bearing them go with the job. Some people are just naturally bitchy and others think that because you wear a name tag or answer a phone, they are free to abuse you.

In the end though dude, you're above that shite. Transfer and move on.

[madamblue.livejournal.com]

I think Charles and I are going up Sunday... maybe roommate Will too, not sure yet. I'll call this weekend when I know more, in case we wanna try carpooling or something.

and yeah, sushi cures all *hugs*

[madamblue.livejournal.com]

Charles and I will be at Renfest Sunday, but he has to work that night so we're going to take our own car in case we have to leave early. Take your phone and call me so we can meet up somewhere. (And since he won't dress up, I'm going mundane this time...)

And don't forget your comfortable shoes! ^_~