ladydouji

Ugh, today is not my day. Went into work for overtime as we've been busy(system upgrades and changes last weekend) It was busy, people were annoyed and even that wouldn't have been so bad if it wasn't for two callers.

First guy needed help with his enrollment, he had called yesterday but information was missing from our system so that had to be updated. A rep got a hold of who needs to do the updating and afterwards told the customer to try again today. Customer tried to do the enrollment but it didn't work so he called in again. I verified him and started doing the enrollment, he then got obsessed with why didn't the rep he speak with yesterday do the enrollment. Now I really don't know why the rep didn't enroll him(I think the rep could have) but as I'm not sure exactly which department he was speaking with and I don't know the details of the call I wasn't going to try and second-guess the actions of another employee. Which is what I told the customer although filtered through workspeak of "I can't really comment on a previous call as I don't have all the details" Remember what I said about obsessed? He just kept asking the same damn question of why the rep didn't enroll him and why was I giving him a hard time by not answering his question, and this went on for five minutes while he threatened to get a supervisor(I imediately offered to transfer him when he brought it up. he refused) He finally let me do the enrollment(while still saying he was going to get his answer from a supervisor, and i again offered to transfer him, he refused again saying he was going to call back) *headdesk*

Then came the scamming asshole. He called up saying he had been transfered to me by mistake and needed to be transfered to a telephone number which he gave him me and insisted I read it back to him to make sure I had it correctly(at this point warning bells are going off in my head as tycpically customers can't tell if they've reach the right department or not, and if he had the number why didn't he call it directly himself) SO I call and I get some spanish intro but there's nothing identifying it as chase so I disconnect that line and look in our phone directory and the number isn't there. SO I got back to the caller explaining that I can not identify the number as a Chase number and if he'll tell me the department he's looking for I'll get the correct number for him. He starts getting pissed calling me prejudiced because it had a spanish intro, I explain again that I could not identify the number as a chase number and he starts cussing calling me a "Stupid fucking bitch slut whore" I cut him off saying that he needs to stop or I'll disconnect the call, we end up going back and forth of him demanding I transfer him to the number and me saying it wasn't a valid chase number and asking for the department he needed. Finally he went off again calling me "Fucking bitch. I hope you fuck your mother with every bre....." and tht's where I disconnected. Damn stupid rule that we have to give a warning before disconnecting on abusive customers I so should have hung up on him during the first string of curses but couldn't because of that stupid ass rule.

So now I'm pissy and whiney(damn hormones+stress= RARGH) and seriously want to break something or have a pint of ice-cream for dinner(not going to, but I really really want to)


ETA. Well after a dinner of sushi and ice cream I feel much better, oh an Debbie the brandy beans are back in stores I picked up a box today.

Son of ETA: This Sunday I'm hitting Renfest again for the final day if anyone is interested in going with me let me know.

I took a day off work today because, well I wanted to and I had the time. I decided I was going to spend it cleaning and and other chores around the apartment. I got ready to vacuum the downstairs and the carpet sweeper part died on me. It's not the beater bar belt which is what broke the last time, it just doesn't power up or something. *kicks vacuum* Guess it's back to just trying to conquer the clutter.

My manager fucked up my paycheck and now it's about 230.00 dollars short. I don't know what's going on in her head, but she just doesn't seem to get that I was supposed to start getting the 10% shift differential in March when I went to the 12:15 to 9pm shift. Hell at first she didn't even that I was supposed to be getting shift differential at all(as discussed here) She finally fixed it so I'll get it in the future and retro it from April 1 to now, but that still leaves me shorted for March. Add in I was counting at the reto pay counteracting them taking back the mistaken overtime leaving out the March shiff diff does a big blow to my budget for the next 3 weeks.