ladydouji

Maybe people's mind have just gotten dirtier but some-how I dount This would make it in today's climate.

Other news, another team at the call center is driving my team nuts. You see the two teams were selected for the specialty queue 1099(tax and compliance) from med jan to may 1st. During the training we were told that we were not to TOWOP(time off with out pay, where they let you go home early with nothing negative on your attendence if things are slow and you sign up on a volunteer list) except on Saturday after 12 noon when the 1099 queue closes. And we were told that if we TOWOPed when we weren't supposed to then we would go onto first written warning. So my team goes through the weeks, dealing with the 1099 idiots+ plus our normal assortment of idiots, only signing up to TOWOP on saturday as we're supposed to. Well last saturday one of my coworkers went up to sign the sheet and saw names of bankers on the other 1099 team who had signed up DURING THE REGULAR WORK WEEK AND HAD GONE HOME EARLY MULTIPLE TIMES!!!! Needless to say we were rather upset that these people had obviously gone home leaving us to cover their calls and not a single one of them had been written up(btw it was their manager who made the rule of "if you towop, it's first written warning" and of course can seem to bring herself to enforce that rule on her own bankers)

So our manager basically gave us to ok to towop as well. Now it's a big issue because apparently Ops the people who make the decision to offer towop based on the service levels sent too many 1099 bankers home one day and things went to shit. And it gets better, apparently every day between 12 and 3 the service levels were dipping below acceptable standards and they were blaming it on the fact that my team members go to their lunches during that time(9 of us on 45minutes lunches scatter through out the 3 hrs) Completely ignoring the fact that she had 2-4 team members who were leaving early were leaving right before we went to our lunches when their normal schedules would have had them covering that time. So they're talking about rearranging our lunches and breaks to make sure that time is covered. If they end up pushing my lunch back I will so raise a fit. I need my lunch after 5 hours of idiots. I shouldn't have to alter my lunch to accomedate her bankers going home early, especially when they were leaving when we were told not to.