(no subject)
May. 21st, 2007 01:26 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ladydoujiTo the Asshat who called today and wasted 30 minutes of my time
No, I will not violate our security protocols for you. And no I don't care that you're in the military and your account information is boxed up in a crate being shopped to your new post in HI. Maybe you should considering carrying such important information with you when you move. I only needed three things from you, your name, your SSN and your account number. That's all. With that I could have updated your contact information, hell I could have given you the activation code you needed to login and pay your mortgage. But because you didn't have that simple piece of information, I couldn't. Bitching at me and calling me "useless" and demanding that I fix it for you because you're in the military and " Your bank says they give special consideration to the military" That "special consideration" doesn't include foregoing security requirements. As this is your mortgage, and your payments, and your credit rating that will be negatively effected by the lack of payment I'll say the onus is on you to have the information we need to serve you, or keep your contact information updated, rather then on me to jump through impossible hoops to make you happy.
No Love
Your Friendly CSR Wrench
No, I will not violate our security protocols for you. And no I don't care that you're in the military and your account information is boxed up in a crate being shopped to your new post in HI. Maybe you should considering carrying such important information with you when you move. I only needed three things from you, your name, your SSN and your account number. That's all. With that I could have updated your contact information, hell I could have given you the activation code you needed to login and pay your mortgage. But because you didn't have that simple piece of information, I couldn't. Bitching at me and calling me "useless" and demanding that I fix it for you because you're in the military and " Your bank says they give special consideration to the military" That "special consideration" doesn't include foregoing security requirements. As this is your mortgage, and your payments, and your credit rating that will be negatively effected by the lack of payment I'll say the onus is on you to have the information we need to serve you, or keep your contact information updated, rather then on me to jump through impossible hoops to make you happy.
No Love
Your Friendly CSR Wrench
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no subject
Date: 2007-05-21 09:02 am (UTC)