Hmm some good old batshit insanity

At work today I had a batshit insane caller as my first call of the day. Wheee

The call came in it was actually a regular serviceline(balance, transactions etc. . .) rather then online it happens sometimes. I knew right away this caller was special as she opened with a near inchoerent rant about withdrawals, 400$ and we were stealing from her. Oh yeah, fun times ahead. I started going over the transactions during which she would interupt me with "They said I wit'dru 400 dolla' I din't wit'draw no 400 dolla' you stealin' from me" "I'm poor and I need muh munah to buy mah insulin" and my fave "I'm gonna be a big lawwah to sue all ya. My family has big lawwah. I'm gonna git jhonny Cochrin and sue you down to the last brick" Sure lady I'm quaking and fearing for my job here. I calmly told her that I could only go over the transactions I saw listed with her, if she wanted to dispute any of the charges and withdrawals she'd have to speak with our disputes area. Ended up repeating that a couple of times as she would continue going off into her rants, but finally got her transfered over.

Mmmm, sometimes it's annoying that I can't put in disputes for customers anymore, but in this case it was nice that I could pass the batshit on to some-one else.

x=posted to customerssuck