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May. 6th, 2005 04:54 amI had a weird caller tonight, but fortunately I didn't have to deal with her long
Me=obvious
CL=Crazy Lady
CW= co-worker
Me(bright and perky) Hello Welcome to telephone Banking. My name is Miss Douji. How may I provide you with excellent customer service?
CL(angry and curt) I want to speak with some-one else
Me(confused but thinking she had called earlier and wanted to be escalated up) Did you need to speak with a supervisor? I'll be happy to transfer you if I may have some information on the situation.
CL: No I just want to speak with some-one else.
Me: (really confused) Just another customer service representive?
CL: Yes! Do you even know why I want you to transfer me?
Me: No.
CL; Not a clue huh. It's that stupid "excellent customer service" It's complete bull, your service if horrible and customer don't want to hear it. And you're not supposed to say it.
Me: I haven't recieve any orders not to say it.
CL: I guess I can't blame you if you haven't gottent he orders, but you're not supposed to say "excellent customer service" Just transfer me, listen in if you want I want to see what the other person says.
Me: (classified the lady as crazy, put her on hold and call up another rep to transfer her to. I warn CW about the lady and why she wanted transfered. he was a littled losted for words)
CW: (when she was connected) Hello, my name is CW. How are you doing this evening.
CL: (offended gasp) Transfer me to some-one else.
At this point I hung up laughing, but I didn't get to hear more about the lady from CW. Apparently she was offended by him asking how she was because "It's none of your business how I am" He transfered her again and I don't know what happened after that. I wonder how many reps she went through trying to find one who greeted her to her liking. I can understand being upset about a problem, and wanting to speak with a supervisor if you're unhappy with a reps resolution, but multiple transfers over polite greetings?
Me=obvious
CL=Crazy Lady
CW= co-worker
Me(bright and perky) Hello Welcome to telephone Banking. My name is Miss Douji. How may I provide you with excellent customer service?
CL(angry and curt) I want to speak with some-one else
Me(confused but thinking she had called earlier and wanted to be escalated up) Did you need to speak with a supervisor? I'll be happy to transfer you if I may have some information on the situation.
CL: No I just want to speak with some-one else.
Me: (really confused) Just another customer service representive?
CL: Yes! Do you even know why I want you to transfer me?
Me: No.
CL; Not a clue huh. It's that stupid "excellent customer service" It's complete bull, your service if horrible and customer don't want to hear it. And you're not supposed to say it.
Me: I haven't recieve any orders not to say it.
CL: I guess I can't blame you if you haven't gottent he orders, but you're not supposed to say "excellent customer service" Just transfer me, listen in if you want I want to see what the other person says.
Me: (classified the lady as crazy, put her on hold and call up another rep to transfer her to. I warn CW about the lady and why she wanted transfered. he was a littled losted for words)
CW: (when she was connected) Hello, my name is CW. How are you doing this evening.
CL: (offended gasp) Transfer me to some-one else.
At this point I hung up laughing, but I didn't get to hear more about the lady from CW. Apparently she was offended by him asking how she was because "It's none of your business how I am" He transfered her again and I don't know what happened after that. I wonder how many reps she went through trying to find one who greeted her to her liking. I can understand being upset about a problem, and wanting to speak with a supervisor if you're unhappy with a reps resolution, but multiple transfers over polite greetings?
